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Privacy Policy

At Shivjanmabhumi Resort, we respect your privacy and are committed to protecting the personal information of our guests, website visitors, and customers. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us directly, through our website, online travel agencies (OTAs), or payment partners such as Razorpay.

Information We Collect

We may collect the following personal information:

  • Name, phone number, email address

  • Booking, stay, and preference details

  • Identification details as required by local laws

  • Payment and transaction references (not card details)

  • Communications via website forms, OTAs, email, or phone

Information may be collected directly from you or through third-party platforms such as MakeMyTrip, Booking.com, Airbnb, or similar booking partners.

Legal Basis for Processing (GDPR)

We process personal data based on:

  • Contractual necessity: To confirm bookings and provide accommodation services

  • Consent: When you submit enquiries or share information voluntarily

  • Legal obligations: To comply with hospitality, tax, and local regulations

  • Legitimate interest: To manage operations, prevent fraud, and improve guest experience

Use of Information

Your information is used to:

  • Process room reservations and check-ins

  • Communicate booking confirmations, updates, and support

  • Process payments and refunds

  • Comply with legal and regulatory requirements

  • Improve our services and customer experience

Payments & Razorpay

Online payments are processed securely through Razorpay, an authorized third-party payment gateway. Shivjanmabhumi Resort does not store sensitive payment details such as card numbers, CVV, or net banking credentials. Razorpay processes payment data in accordance with its own privacy and security standards.

Online Travel Agencies (OTAs)

When bookings are made via OTAs, personal data is shared with us as necessary to fulfill your reservation. Shivjanmabhumi Resort processes this data only for booking management, guest services, and legal compliance.

Sharing of Information

We do not sell or trade personal data. Information may be shared only with:

  • Payment processors (e.g., Razorpay)

  • Online travel agencies and booking platforms

  • Service providers essential to operations

  • Government or legal authorities when required

All third parties are expected to protect your data in compliance with applicable laws.

Data Retention

Personal data is retained only for as long as necessary to fulfill booking, legal, accounting, and operational requirements.

Your Rights (GDPR)

Where applicable, you have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion (subject to legal obligations)

  • Restrict or object to processing

  • Withdraw consent at any time

Requests can be made by contacting us through the details available on our website.

Cookies

Our website may use cookies to improve functionality and analyze traffic. You can manage cookie preferences through your browser settings.

Data Security

We implement reasonable technical and organizational measures to protect personal data. While we strive to secure your information, no online system is entirely risk-free.

Third-Party Links

Our website may contain links to third-party platforms, including OTAs and payment gateways. We are not responsible for the privacy practices of these external websites.

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page and are effective immediately.

Contact Us

For questions regarding this Privacy Policy or data protection requests, please contact Shivjanmabhumi Resort using the contact details provided on our website.

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